Return And Exchange Policy

At Flying Shark, we want you to love what you buy. If something isn’t right, we make it easy to return or exchange your order.

What is Flying Shark's return policy?

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags intact. Items that show signs of use, washing, or damage will not be eligible for return.

How do I initiate a return or exchange?

Contact our support team within 7 days of receiving your order. Share your order number and reason for return. Once approved, we will arrange a free reverse pickup from your delivery address.

Which items are not eligible for return?

Items worn, washed, or altered after delivery
Items without original tags or packaging
Sale or clearance items marked as non-returnable
Items damaged due to misuse

How does an exchange work?

If you need a different size or colour, request an exchange within 7 days of delivery. Subject to availability, we will ship the replacement item once the original is picked up and inspected. If the requested item is unavailable, a full refund will be issued.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item:

Prepaid orders — refunded to the original payment method (UPI, card, net banking)
COD orders — refunded via bank transfer to your provided account details

What if I received a damaged or wrong item?

We sincerely apologise for any error on our part. Please contact us within 48 hours of delivery with your order number and a photo of the issue. We will arrange an immediate replacement or full refund at no extra cost.